Our refund and returns policy lasts 7 days. If 7 days have passed since your product delivery, we can’t offer you a full or partial refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with shipping package.
We have some Non-returnable items:
Gift cards
Coupon Cards
Any coupon which is limited for your use only
To complete your return, we require a receipt or proof of purchase.
No return or refunds will be processed
If we feel or found any proof of use
Any alternation with the actual products
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Missing money receipt or any other documents
Refunds
Once your return is received and inspected, we will send you an email or make a call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@secondbit.com.bd or call at 8801611279307
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded or returned at any situations.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@secondbit.com.bd or call at 8801611279307 and send your item to given address
Gifts
If the item was marked as a gift when purchased, that won’t be returnable at any cost.
Shipping returns
To return your product, you should mail your product to given address over phone or email sent by us
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@secondbit.com.bd or call at 8801611279307 for questions related to refunds and returns.
